Customer Experience and Wholesale Associate

Location: Los Angeles, California, United States
Date Posted: 08-07-2018
Customer Experience & Wholesale Associate
Los Angeles, California


At Thousand, we strive to deliver an extraordinary experiences for our retailers and customers. As our Wholesale and Customer Experience, you will have a direct impact on the company's success by ensuring that customer and retailer orders are processed efficiently on a daily basis, while being exposed to all functional areas of the business.


What you'll do:
  • Act as the voice of the Thousand brand on the front lines with wholesale partners and customers
  • Deliver awe-inspiring customer service over the email, phone, and live chat
  • Interact with customers via email to clarify or obtain any missing order information and process returns and exchanges
  • Think creatively about ways in which we can optimize each customer’s experience and brainstorm with your manager
  • Attend events and tradeshows that enhance brand position
  • Contribute in other areas of the business as they evolve - things move quickly and are always changing!


Who you are:
  • A workhorse with a "no task is too small" attitude
  • Energetic, kind, sympathetic, sincere, patient, and adaptable
  • Smart and organized- you love paying attention to the details!
  • Eager to learn every single day
  • Positive, positive, positive
  • Driven by an entrepreneurial spirit
  • Generally awesome

Why work for Thousand?
We empower people to connect with their communities by breaking down the barriers of riding.
We have a big vision and need a resourceful and hardworking individual to join our mission.  This role is for someone who wants to be a part of something bigger than themselves.

BENEFITS
  • Health and dental insurance
  • Free cycling gear (plus discounts for friends and family)
  • Flexible vacation policy
  • Working alongside a group of hardworking, fun-loving, and supportive folks
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