Global Support Manager

Location: Seattle, Washington, United States
Date Posted: 03-13-2018
Our client is a leading athletic apparel company founded in 1998 in Vancouver, Canada. They started as a single-store community hub with a focus on health, success, and pushing the boundaries. Today, they are a multinational, publicly traded company with over 2,800 employees and 350 stores across North America, Europe, and Asia. They believe their employees are the centre of their sustainable business and that the right team will elevate the world from mediocrity to greatness.

Global Support Manager
Seattle, Washington

They are looking for a talented manager to oversee Global Digital Technology Operations Tier 1 and Tier 2 support. You will be responsible for leading your team’s success to proactively identify issues, monitor and respond to alerts, and lead resolution or escalations. You will have the opportunity to work with global technical delivery and business operations teams. You will also work closely with project and product teams and onboard new technologies and features to your operations teams.
What you will be doing:
  • Leading a team of operations analysts and technology experts
  • Supporting your teams’ career and personal development
  • Onboarding new technologies and releasing into support
  • Ensuring your team provides direct feedback to software teams
  • Driving learning and growth to continually improve support both directly and through feedback to software and business teams
  • Identifying and removing any roadblocks to success
  • Leading analysis and drawing insights from operations data to identify improvement opportunities
What you bring:
  • 3+ years’ experience as a people manager
  • Strong familiarity with the web platform and mobile technologies
  • Robust experience with monitoring tools and approaches
  • Comfortability working in complex and large-scale production environments
If this sounds like you, we'd love to hear from you! Start your application today! 
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