Job Summary:

The Technical Support Representative will provide technical assistance and answers to users questions, assisting users by troubleshooting problems with computer hardware or software.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Identifies, investigates, and resolves users problems with computer software and hardware
• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns
• Consults with users to determine steps and procedures taken to identify and resolve the problem
• Applies knowledge of computer software, hardware, and procedures to solve problems
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
• Collaborates with other staff to research and resolve problems
• Collaborates with programmers to explain errors and/or recommend modifications in programs
• Arranges service by software or hardware vendors to repair or replace defective products
• Maintains knowledge of technology innovations and trends
• Performs other related duties as assigned

Required Skills/Abilities:

• Business-class verbal and written communication skills
• Business-class interpersonal and customer service skills
• Professional and pleasant telephone / video conferencing demeanor
• Ability to explain technical issues to technical and nontechnical customers and peers / employees
• Proven analytical and problem solving skills
• Proficient with Microsoft Office and/or commensurate software
• Proficient with (or ability to quickly learn) an array of computer hardware and especially software

Education and Experience:

• Bachelor's degree in Computer Science or related field preferred.
• At least three years of experience in customer technical support highly preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Exciting Thoughts:

At Profound Logic, our Product & Services Software Developers often work on teams delivering application developer or code transformation services. You may be an individual contributor or serve as technical lead to oversee the work of other developers.

This is an excellent opportunity to work with some of the industry’s leading talent and otherwise being an integral, highly-visible part of our passionate collective, striving together as we are to continue supporting the company's explosive hyper-growth underway since early 2022. Here you will enjoy competitive compensation and, as but one of many meaningful examples of a "People First!" philosophy and our supportive creativity, we even emulate Paid Time Off (aka PTO) up to the same 10-business days per Anniversary Year that direct-hire employees enjoy by allowing you as a full-time Independent Contractor to continue with uninterrupted earnings for any personal time spent away from work during normal hours such as for vacation, illness, or injury.

Come join as in helping worthy global customers modernize, integrate, and develop their systems using our industry-leading, cloud-native, AI-powered solutions while having FUN and nurturing not only your own career trajectory but, in direct lockstep and of far more importance, your very life!

We want to stand out as an Employer of Choice. Let us prove why...and how!